Refund and Returns Policy

Refund and Returns Policy

At Royals Beauty Supply and Salon, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a flexible refund and returns policy.


  • You can return unused and unopened products within 2Hrs of delivery
  • Products must be in their original packaging and condition
  • Please contact us for a Return Merchandise Authorization (RMA) number


  • Refunds will be issued in the original form of payment
  • Refunds will be processed within 5-7 business days after receiving the returned products
  • Refunds will include the full amount paid, minus any shipping costs


  • You can exchange unused and unopened products within 30 days of delivery
  • Please contact us for an Exchange Merchandise Authorization (EMA) number
  • Exchanges are subject to availability of the desired product


  • Gift cards and personalized products are non-returnable and non-refundable
  • Products marked as “Final Sale” are non-returnable and non-refundable
  • Products damaged or tampered with are non-returnable and non-refundable


  • You are responsible for the cost of shipping the products back to us
  • We recommend using a trackable shipping method and keeping a record of the tracking number


  • We offer a 2-day warranty on all products
  • If a product is defective or malfunctioning, please contact us for a replacement or refund

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at royals@royalsbeautysupply.